About These Terms
Estimates & Pricing
Our Service Rounds
When joining our 4 or 8-weekly residential rounds, we typically waive the one-off/initial clean fee and charge only the lower repeat-visit rate from your first clean.
This is offered on the basis that you'll continue for a minimum of 4 repeat cleans after your initial clean. If you cancel before completing 4 repeat cleans, the difference between the one-off rate and repeat rate becomes payable.
Scheduling & Visits
Postponements
Need to postpone? Please give us at least 7 days' notice before your scheduled clean.
If we've already arrived at your property, we can't accept a postponement unless building work is being carried out. Postponements without proper notice may be charged at full rate.
If you postpone services and later resume, your first clean back may carry a surcharge (up to 100% of the usual rate) as a one-off clean, at our discretion.
Cancelling Our Services
To cancel, please provide 28 days' written notice.
Cancellations without proper notice may be charged for any work scheduled within that period.
You cannot cancel while postponed services remain outstanding – these must be completed or paid for first.
Commercial Customers
Commercial clients on fixed-term contracts remain liable for the full contract value if cancelling early.
In high winds, we may need to limit or reschedule high-level window cleaning for health and safety reasons. This will be assessed on the day at our discretion.
Payment is due within 7 days unless otherwise agreed in writing.
What Counts as Written Notice
Written notice means email to info@cannockwindowcleaning.co.uk or letter to Carl Fitzgerald, 9 Hobart Road, Heath Hayes, Cannock, Staffordshire, WS12 2SG. Text messages and phone calls don't count as written notice.
Payment Terms
Late Payments
We'd rather not chase payments, but if your account falls overdue:
- Interest of 2.5% per month may be applied to outstanding balances
- Administration charges may apply: £2.50 for text/phone reminders, £5 for letters, £10 for formal notices, £20 for returned payments
- Unpaid accounts may be passed to a debt collection agency, and you'll be responsible for any associated costs
If you're struggling to pay, please contact us – we'd rather work something out than escalate.
Our Re-Clean Guarantee
Access & Obstacles
We need clear access to do our job properly. Due to insurance, we can't move items such as plant pots, garden furniture, or items in the way of conducting our services.
If gates are locked, we'll clean what we can access. If you'd like us to hold a key or access code, we're licensed key holders and happy to help – just ask.
We do not ever climb above garages to access the back of your property.
What We Won't Be Liable For
We take care, but we can't accept responsibility for damage caused by:
- Structural or decorative defects at your property
- Ill-fitting windows, doors, fascias, or guttering
- Leaking seals, rotting frames, or flaking paint
- Decorative bars stuck to glass (if adhesive fails, that's a manufacturing issue)
- Open or broken trickle vents
- Unsecured windows or doors
Weather
Our pure water systems work in all conditions – including heavy rain and temperatures down to -12°C. Weather isn't a valid reason to postpone.
We won't clean during electrical storms. In freezing conditions, we may grit areas where water pools.
Results & Expectations
Your Data
We collect your name, address, contact details, and payment information to provide our services. We don't share your data with third parties except where necessary (e.g., payment processing, debt recovery if applicable).
You can request to see, update, or delete your data at any time by contacting us.
Ownership
Promotions & Offers
Contact Us
To give notice, ask questions, or raise concerns:
Email: info@cannockwindowcleaning.co.uk
Phone: 01543 621110
Address: Carl Fitzgerald, 9 Hobart Road, Heath Hayes, Cannock, Staffordshire, WS12 2SG
Changes to These Terms
We may update these terms from time to time. The latest version will always be available on our website.
