Who We Are
Cannock Window Cleaning Ltd
Carl Fitzgerald
9 Hobart Road, Heath Hayes, Cannock, Staffordshire, WS12 2SG
Email: info@cannockwindowcleaning.co.uk
Phone: 01543 621110
What Data We Collect
When you use our services or contact us, we may collect:
- Your name
- Address
- Phone number
- Email address
- Payment and bank details (for Direct Debit customers)
- Service history and preferences
Why We Collect It
We use your data to:
- Provide and schedule our cleaning services
- Send appointment reminders
- Process payments
- Respond to enquiries
- Improve our services
We don't use your data for marketing unless you've opted in.
Who We Share It With
We only share your data with third parties where necessary to provide our services:
Cleaner Planner – our scheduling software, used to manage appointments and send text reminders
GoCardless – our Direct Debit payment processor
We don't sell your data to anyone.
How Long We Keep It
We keep your data for as long as you're an active customer, plus up to 6 years after your last service for legal and accounting purposes.
You can ask us to delete your data at any time (see Your Rights below).
Cookies
Our website may use cookies to improve your experience. These are small files stored on your device that help the site function properly and allow us to understand how visitors use the site.
You can control cookies through your browser settings. Disabling them may affect how the website works.
Your Rights
Under UK GDPR, you have the right to:
Access – request a copy of the data we hold about you
Correction – ask us to correct inaccurate data
Deletion – ask us to delete your data
Objection – object to how we use your data
Portability – request your data in a transferable format
To exercise any of these rights, contact us at info@cannockwindowcleaning.co.uk.
Data Security
Changes to This Policy
Complaints
If you're unhappy with how we've handled your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.
