Frequently Asked Questions

Faq's

Serving Staffordshire's Towns and Villages

Faq

Frequently Asked Questions

Save time by browsing our most common customer queries below. We've provided straightforward answers to help you feel confident in your choice.

Some of our most FAQ

No need to contact us. We'll clean accessible windows or skip the visit if the property is locked.
No. For safety, we only use water-fed poles from the ground.
We offer 4, 6, and 8-weekly plans, plus one-off cleans. Schedules can be affected by weather and holidays.
Yes, we work in moderate rain. If a cleaner takes a rain day, you will be notified by text.
We clean reachable skylights, but for baked-on dirt, we recommend cleaning Velux windows from the inside.
Contact us via our Customer Service page to book a return visit for the rear windows.
No, conservatory roof cleaning is a separate, bookable service.
No, it is an automated service. Please contact us via our website.
We use pure water that is designed to dry naturally without streaks.
We will only clean the accessible windows. Please leave your gate unlocked on your clean day.
Yes, we can clean most high windows from the ground, though long extensions can limit access.
No, we do not clean internal windows.
Yes, for an extra £2 for a single and £4 for a double garage door.
Yes, we clean the glass, frames, and sills on every visit.
We do not give specific times. Please leave your gate unlocked for the day, as we work between 7:30 am and 6:00 pm.
Yes, with advance payment required. Book and pay online.
Yes, we have full liability insurance.
To prevent water damage, we only wipe wooden doors with a damp cloth and may not clean doors in poor repair.

WONDERING HOW TO PAY?

Pay by GoCardless, Bank Transfer, Card online, or cash on the day. The minimum is £10, due within 7 days.

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