01543 621110 8am - 5pm, Monday to Friday

Gocardless FAQ’s

Is GoCardless a monthly direct debit?

No, GoCardless only asks for payment after if we have cleaned your windows.

I haven’t had my windows cleaned will payment still be taken automatically?

No, payment is only ever taken AFTER your windows have been cleaned.

I normally have the fronts & backs of my property cleaned, will I get charged the full amount if only the fronts are cleaned?

No, the Direct Debit payment system by GoCardless is a variable Direct Debit meaning we will only collect the amount due for that particular window clean.

I have just had my first window clean. If I set up GoCardless now will it still be able to collect for the first payment?

Yes GoCardless is linked to your window cleaning account so it will ask for payment for the first clean a few days later.

I’m having building work done and won’t need my windows cleaned for a few months, will I need to cancel the direct debit setup?

No, Payments are only ever taken AFTER your windows are cleaned, if you are not having your windows cleaned for any reason payment will never be taken until you re-start your cleaning schedule.

How will I know when payment is going to be taken?

Payment is collected 5 days after your windows have been cleaned. You will receive an email prior to your payment being taken informing you of the amount due and the date that the payment will be collected.

Can I cancel or stop this payment method if I don’t want to use it anymore or if I cancel my window cleaning service with you?

Yes, you have full control as you would with any Direct Debit payment set up.

General FAQ’s

What makes Cannock Window Cleaning different from other window cleaners?

Cannock Window Cleaning put their customers first. We believe that to succeed in a service industry you have to exceed and surpass your customer’s expectations. We endeavour to satisfy our customer’s wishes and we have procedures in place to rectify any problems which arise. We have enough staff to act promptly and put problems right quickly. All our staff are CRB checked and are fully trained in Health & Safety procedures.

All our company vehicles are sign written  and all our staff wear the company name on their uniform, so you know who is working on your property.

What method do you use to clean my windows?

We use pure water to clean your windows.This involves the use of carbon fibre telescopic poles, a soft brush and 100% pure water which we have filtered through a five stage filtration process. The pure water is then left on the windows to dry naturally without leaving any streaks or watermarks. Due to the “Working At Height Regulations 2005” we do not use ladders when cleaning your windows or climb on to flat roofs. Our employees feet are always firmly on the ground.

How often do you call?

Our regular window cleaning round is 6 or 12 weekly.

I have a locked rear gate how will you gain access?

We send an automated text to our customers the evening before we are due to clean to remind them to leave the gate open. If we can’t gain access to the rear of your property because of locked gates we will clean the front & sides of your house and charge 75% of the total clean price.

How do I pay you?

When we have cleaned your windows we will leave a payment slip which shows you how to pay. Just visit our website, go to the “payments” page and complete the GoCardless Direct Debit form. This mandate only takes a minute to complete & you only have to do it once. We don’t do collections and we don’t accept cash payments. Payments to be received within 7 days. A late payment fee of £3.00 per month is added after 28 days. See Terms & Conditions.

Do you clean the window sills and frames?

Yes on every visit we clean glass, frames, sills & doors.

Can you clean the windows above my conservatory?

Yes, we can normally clean all hard to reach windows safely from the ground.

Do you clean windows in the rain?

Yes we clean windows in the rain. Rain water is relatively pure so doesn’t effect the quality of the clean.

Do you clean windows the old fashioned way?

We only clean windows using a water fed pole because we believe it gives better results overall and is much safer for our employees.

Do you offer a guarantee?

Yes we offer a 48 hour guarantee with all our window cleaning. If you are not 100% satisfied we will come back and re-clean for free.

Do you have liability insurance?

Yes we have full public liability insurance which covers us up to £5,000,000

What should I expect after your first visit?

Your windows, frames and sills should be perfectly clean and free of any watermarks. If your last window cleaner used soapy water and a cloth to clean your windows or your windows haven’t been cleaned for a long time you might notice a few spots or watermarks when the water has dried.
This is totally normal for a first clean. The pure water draws out left over soap residue and dirt from the frames. After the second clean your windows will be totally spot free.

Do you clean garage doors?

If you want to add the cleaning of your garage door just let us know. We charge £2.00 extra each visit for this service.

Do you clean internal windows?

We only clean external windows.

You came to clean my windows but didn't clean my conservatory roof?

Conservatory roofs are booked as a separate job and are not included in your normal window cleaning price. Please contact us if you would like your conservatory roof cleaned.

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